Last updated: 15 September 2026
Stairlift Compare respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, request stairlift quotes or otherwise contact us.
This policy also explains your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Stairlift Compare is a stairlift comparison and quote service designed to help people compare stairlift options and connect with suitable stairlift providers.
For the purposes of UK data protection law, the organisation operating Stairlift Compare is the data controller responsible for the personal information collected through this website.
2. Information We Collect
The information we collect depends on how you use our website.
When you request quotes, complete a form or contact us, we may collect information including:
- Your name
- Email address
- Telephone number
- Postcode and location
- Information about the property where a stairlift may be required
- The type of staircase or stairlift you are interested in
- Your estimated budget or purchasing requirements
- Your preferred contact details or contact time
- Information you provide within free-text form fields
- Details of your enquiry and communications with us
- Technical information about your use of our website
You do not have to provide personal information simply to browse the website.
However, certain information will be required if you want us to process a quote request or connect you with a stairlift provider.
3. Information About Health or Mobility
Because stairlifts are mobility products, information you voluntarily provide may sometimes reveal information about your health, disability, mobility or medical circumstances.
This type of information may constitute special category personal data under UK data protection law.
We do not ask you to provide unnecessary medical information. Please avoid providing detailed medical information unless it is genuinely relevant to your stairlift requirements.
Where we need to process special category information, we will only do so where we have an appropriate lawful basis and condition under UK data protection law. Where required, this may include obtaining your explicit consent.
4. How We Collect Your Information
We may collect personal information directly from you when you:
- Complete a stairlift quote or comparison form
- Submit an enquiry
- Contact us by email or telephone
- Interact with our website
- Subscribe to communications where offered
- Provide information to one of our service partners in connection with your enquiry
We may also automatically collect limited technical information when you use the website through cookies and similar technologies.
5. How We Use Your Information
We may use your personal information to:
- Process your stairlift quote request
- Understand the type of stairlift or service you are looking for
- Match your enquiry with relevant stairlift companies
- Pass your enquiry to selected stairlift providers where appropriate
- Allow providers to contact you regarding your quote request
- Respond to questions and enquiries
- Provide customer support
- Improve our website and comparison service
- Analyse how visitors use our website
- Prevent fraud, misuse and security threats
- Maintain records of enquiries and communications
- Comply with legal and regulatory obligations
- Send marketing communications where we have the appropriate permission or another lawful basis to do so
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted by law.
6. Sharing Your Details With Stairlift Providers
Stairlift Compare is designed to connect people looking for stairlifts with companies that may be able to provide suitable products, surveys, installations and quotations.
When you submit a quote request, we may share the information you provide with one or more relevant stairlift providers or other appropriate partners so they can assess your requirements and contact you about your enquiry.
This may include your:
- Name
- Telephone number
- Email address
- Postcode or location
- Staircase requirements
- Stairlift preferences
- Other information submitted as part of your quote request
The providers receiving your information may then become independent data controllers responsible for how they use your information.
Their processing will be governed by their own privacy policies.
Submitting a quote request does not oblige you to purchase a stairlift or accept a quotation.
7. Other Organisations We May Share Information With
In addition to stairlift providers, we may share personal information with trusted organisations that help us operate our website and business.
These may include website hosting providers, IT and security providers, website form providers, analytics providers, CRM systems, email and communications providers, professional advisers and other service providers acting on our behalf.
We may also disclose information where required by law, regulation, court order or another lawful request from a competent authority.
If the business is sold, merged or reorganised, relevant personal information may also be transferred as part of that transaction, subject to applicable data protection requirements.
We do not sell your personal information as a standalone product to unrelated organisations.
8. Our Lawful Bases for Processing
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Consent
Where you have given us clear permission to process your information for a particular purpose.
Contract
Where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
Legitimate interests
Where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and freedoms.
Legal obligation
Where processing is necessary for us to comply with a legal requirement.
Where special category information is processed, we will also identify an appropriate additional condition under applicable data protection law.
9. Marketing Communications
We may contact you about products, services or information where permitted by law.
Where consent is required for electronic marketing, we will ask for it.
You can withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option included in a communication or by contacting us.
Opting out of marketing does not prevent us from contacting you where necessary to deal with an existing quote request, enquiry or other service-related matter.
10. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites operate correctly, remember preferences, understand visitor behaviour and measure website performance.
We may use cookies for purposes including:
- Essential website functionality
- Security
- Remembering preferences
- Website analytics
- Performance monitoring
- Conversion measurement
- Advertising or marketing, where applicable
Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.
You can manage your cookie preferences through our cookie consent tool and through your browser settings.
11. Analytics
We may use analytics technologies to understand how visitors interact with Stairlift Compare.
This can include information such as pages visited, approximate location, device type, browser, referral source, time spent on the website and interactions with website features.
This information helps us understand how the website is performing and where improvements can be made.
Where analytics technologies require consent, they will only be activated after the appropriate consent has been obtained.
12. How Long We Keep Your Information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period depends on the type of information, why it was collected, whether there is an ongoing relationship with you and whether we have legal, accounting or regulatory requirements to retain it.
When information is no longer required, we will delete it, anonymise it or securely dispose of it where reasonably practicable.
13. How We Protect Your Information
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure hosting, software updates, security monitoring, encrypted connections and limiting access to personal information to those who reasonably require it.
However, no internet-based system can be guaranteed to be completely secure.
14. International Transfers
Some of the companies providing technology or services to us may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps required by UK data protection law to ensure the information receives an appropriate level of protection.
This may include relying on adequacy regulations or approved contractual safeguards where appropriate.
15. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights over your personal information.
These may include the right to:
Access your information
You can ask for a copy of personal information we hold about you.
Correct your information
You can ask us to correct information that is inaccurate or complete information that is incomplete.
Request deletion
You can ask us to delete your personal information in certain circumstances.
Restrict processing
You can ask us to restrict how we use your information in certain circumstances.
Object to processing
You may have the right to object to certain processing, including processing based on legitimate interests and direct marketing.
Data portability
In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format.
Withdraw consent
Where we rely on your consent, you can withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
You will not normally have to pay a fee to exercise your rights.
We may need to verify your identity before dealing with a request.
16. Third-Party Websites
Our website may contain links to stairlift companies and other third-party websites.
We are not responsible for the privacy practices, security or content of websites operated by other organisations.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.
17. Children’s Privacy
Stairlift Compare is not designed to collect personal information directly from children.
If you are submitting an enquiry on behalf of another person, you should ensure you are authorised to provide the relevant information and that the information you provide is appropriate for the purpose of the enquiry.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
When we make changes, we will update the date shown at the top of this page.
We recommend checking this page periodically for the latest version.
19. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your information has been handled, please contact us:
Stairlift Compare
Email: info@stairliftpricecomparison.co.uk
Please provide enough information for us to identify your request and respond appropriately.
20. Complaints to the ICO
If you are unhappy with how we have handled your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO).
We would appreciate the opportunity to address your concerns first, so you are welcome to contact us before making a complaint.
You can find further information about your data protection rights and making a complaint through the Information Commissioner’s Office.